FAQs
Q: How does bill payment work?
A: Bill pay- one simple platform... endless possibilities. Please watch the video below to learn more:
A: Bill pay- one simple platform... endless possibilities. Please watch the video below to learn more:
Q: Is it possible to schedule recurring payments?
A: Yes. You can schedule a one time, weekly, every other week, every four weeks, monthly, every other month, twice monthly, every three months, every six months or annual recurring payments. The final payment of a recurring payment scheme can be designated by a 'Final Payment Date.'
A: Yes. You can schedule a one time, weekly, every other week, every four weeks, monthly, every other month, twice monthly, every three months, every six months or annual recurring payments. The final payment of a recurring payment scheme can be designated by a 'Final Payment Date.'
Q: How do I register for electronic bill payment?
A: Bill Payment registration is easy!
To enroll click on the tab that says "payments". A screen will pop up asking you to enroll, once completed you will receive a congratulations message and you will select continue. You will be guided to the "payments" page where you will be able to add payees and pay bills.
Q: When I add a new payee to my bill payment account, or change my account number, how quickly will the change take place?
A: When you update the information for the bill payment account, the changes are implemented instantaneously.
A: When you update the information for the bill payment account, the changes are implemented instantaneously.
Q: Can I receive an annual summary of my bill payments sorted by category or payee?
A: Not at this time.
Q: Can I use bill payment with all my accounts?
A: No, only checking accounts can be used for bill payment purposes.
Q: When can I start using bill payment?
A: You can use bill pay immediately, after you click the enroll button.
Q: When is bill payment available?
A: You can schedule payments 24 hours a day, seven days a week.
Q: Are my payment transactions reflected as Bill Pay transactions?
A: Yes, all payments will show in the history as bill paid with additional information for each transaction. Bill payment checks will not be debited out of your account until the payee processes that check. The payment will have an assigned check number from bill pay that will show in the history once processed. ACH payments show coming out of the account on the processed date.
Q: How do I add new payees?
A: You can add payees by accessing the Add Payee screen. New payees will be added to the payee list immediately.
Q: Can bill payment be used when I am traveling?
A: Bill payment provides you with peace of mind when you are traveling for an extended period of time. All you need is access to the Internet with a secure browser and you can pay your bills while traveling. Payees must be located within the 50 United States and Territories.
Q: Who can be paid using the bill payment system?
A: Anyone in the 50 United States and territories who can accept a check can be paid using the bill payment system. You can pay practically anyone- charge accounts, utilities, auto loans, professionals, even a lawn service or a relative. However, tax payments (such as federal, state and local) and court directed payments (such as alimony and child support) cannot be processed through our online bill payment system.
A: Anyone in the 50 United States and territories who can accept a check can be paid using the bill payment system. You can pay practically anyone- charge accounts, utilities, auto loans, professionals, even a lawn service or a relative. However, tax payments (such as federal, state and local) and court directed payments (such as alimony and child support) cannot be processed through our online bill payment system.
Q: Can I pay my bills on the weekend?
A: You can set up your payments during the weekend. However, the system will prohibit you from scheduling a single payment and the first of a recurring payment on the same weekend. This is because payments scheduled for the weekend are always processed on the Friday before. Therefore, when scheduling payments on a weekend, the first day for which you can schedule payments (single or recurring) is the first business day following the weekend. Generally, single or recurring payments that fall on a Saturday, Sunday or bank holiday are processed on the previous business day and are debited from your account within two business days. If a bank holiday falls on either a Friday or Monday, the debit will occur within three days, unless the payee can't accept electronic payments and is paid by check. Your account will be debited when the payee processes your check.
Q: If I schedule multiple bill payments for a single day, how will my account be debited- as a lump sum or separately?
A: Each bill payment is debited separately.
Q: How is my account debited?
A: Your account is debited via ACH or by check.
Q: What is ACH?
A: Automated Clearing House is a funds transfer system which provides for the interbank clearing of electronic entries for participating financial institutions.
A: Automated Clearing House is a funds transfer system which provides for the interbank clearing of electronic entries for participating financial institutions.
Q: If I make an error in selecting an electronic payee and it results in a late fee, am I responsible for the charges?
A: If you select an electronic payee with an address that is different from that indicated on the bill/invoice, then you are responsible for the late fee.
A: If you select an electronic payee with an address that is different from that indicated on the bill/invoice, then you are responsible for the late fee.
Q: How do I place a 'stop payment' on a bill payment?
A: A payment may be edited or deleted anytime before the "process date." Contact the operations department at 513-367-2015 if you have any questions.
A: A payment may be edited or deleted anytime before the "process date." Contact the operations department at 513-367-2015 if you have any questions.